Shipping & Return Policy

1. Why We Start on WhatsApp

We’re starting our journey through WhatsApp to serve you quickly without the high cost of maintaining a full website. This helps us collect feedback, improve our service, and understand what customers really want. Once we have a steady monthly customer base (100–200 people), we’ll launch our official online store for a smoother shopping experience — while keeping our privacy-first approach intact.

2. Shipping Policy

• Next-day delivery: For Shyamnagar, Ichhapur, Palta, Barrackpore, Titagarh, Khardah, and Sodepur (personal delivery).
• 2–4 day delivery: For Agarpara, Belgharia, Dumdum, Salt Lake, New Town, Garia, Ballygunge, Alipore, Park Street, Bardhaman, Durgapur, Asansol, and the rest of West Bengal (through Shiprocket, DTDC, or other trusted partners).
• Secure handling: We only share your address and phone number with our delivery partners for shipping purposes. No third-party marketing, no data selling.

3. Return, Replacement & Refund Policy

BOPIO ensures a hassle-free process for eligible products:

• Submit a request within 7 days of delivery if the product is defective, damaged, or incorrect.
• Products must be in their original condition with all tags, labels, and packaging intact.
• Recording an unboxing video is highly recommended for faster verification.
• Items that are used, washed, or damaged by the customer (not due to transit) may not be eligible for return.
• For minor color mismatches, we offer an additional ₹25 discount if you choose to keep the product, as return logistics cost us more.
• Replacement & Exchange: If approved, your replacement or exchanged product will be delivered within 5–7 working days.
• Refunds: Upon approval, refunds will be credited to your bank account within 7–10 working days.
• Return Policy: Returns are accepted within 7 days of delivery under the conditions mentioned above.

4. Warranty Disclaimer

We do not offer a formal product warranty, as this may lead to misuse and higher prices. However, if you receive a wrong or damaged product due to our fault or our courier partner’s error, we will fully support you with a replacement or return.

5. How to Raise a Request

Please visit our Support Page to initiate your return or replacement request. We aim to resolve issues as smoothly and quickly as possible.

6. Privacy Assurance

Just like with shopping, our shipping and return processes also follow our privacy-first promise. We use your personal data only to fulfill orders and provide support — never for ads, tracking, or resale.