Terms of Service

1. How We Operate

Our website showcases our premium towels, but all orders happen through WhatsApp for a personal touch. This keeps your data secure and gives you direct access to our team.

No complex checkout processes, no stored payment details, no data vulnerabilities.

2. WhatsApp Orders & Communication

When you order through WhatsApp, we collect:

• Phone number – for order communication and support
• Shipping address – only when you place an order
• Product preferences – to fulfill your specific requests

Your WhatsApp conversations with us remain private and secure.

3. Shipping & Delivery Terms

Once you confirm your order:

• We share your address and phone with trusted shipping partners (Shiprocket, DTDC, etc.)
• Delivery times depend on your location and courier availability
• We'll keep you updated throughout the shipping process
• Any shipping issues? Contact us directly for immediate support

4. Our Privacy-First Approach

Unlike typical e-commerce sites, we don't:

• Track your browsing behavior
• Use cookies for advertising
• Share your data with marketing companies
• Build complex customer profiles

We only track basic product sales and inventory data to serve you better.

5. Product Information & Quality

Every product detail is carefully crafted to give you accurate expectations. Our towels are premium quality, but if anything doesn't meet your standards, we'll make it right.

Product images represent actual items, though colors may vary slightly due to screen settings.

6. Customer Support & Returns

Not happy with your purchase? We stand behind our towels 100%. Contact us at care@thehouseofbopio.com for returns, exchanges, or any concerns.

Your satisfaction matters more than a sale.

7. Review Submissions

Love your BOPIO towels? Share your experience!

• Name & basic details – only if you choose to leave a review (completely optional)
• Email – to verify authentic reviews and respond if needed
• Reviews help other customers make confident choices

8. Intellectual Property

All content, images, and designs on this website belong to BOPIO. Feel free to share our products with friends, but please don't copy our content for commercial use.

9. Limitation of Liability

While we do everything possible to ensure smooth transactions and quality products, there might be shipping delays, courier issues, or circumstances beyond our control.

But we will always work with you to find solutions.

10. Terms Updates

As we grow and improve, these terms may evolve. We'll always notify you of important changes and keep everything transparent.

By continuing to use our services, you agree to the updated terms. Questions? Just ask us directly.